Those who sell private information without written consent for commercial purposes should be punished severly under protection of privacy rules. Big business establishments like - banking, insurance, credit card companies, share brokers and mutual fund prometers, loan promoters are often hand-in-gloves in this practice and they should be punished FIRST to stop this evil.
( Posted: Tuesday , October 10, 2006 at 10:40 )
venky
It would be naive to think that call center operators are responsible for such large scale theft of data. The theft here is done by system admistrators/ data base admins who have full access to the data as well as know how to cover their trails
( Posted: Tuesday , October 10, 2006 at 09:42 )
Arun
Covering the 'people' aspect of security effectively is virtually impossible considering the fact that each and every individual is different, and curtailing an individuals freedom at the workplace is aggrevating the problem. Whistle blowing policies are usually not fool-proof, a suggestion would be setting up a central Information Security organization which acts on such complaints against people and companies. In this whole incident in my personal opinion its the media in both countries who seem to have gained, neither the clients nor the Indian BPO companies nor the employees.
( Posted: Saturday , October 07, 2006 at 15:42 )
Manikandan
In some BPO they are recording and monitoring the calls if that is practised in all with ethical training .I beleive this will not happen again.
( Posted: Friday , October 06, 2006 at 21:15 )
Ratan K.Datta
Give ethical training to whom? Let the BPO Companies give up few things-
-- the recruitment Agents
-- Get a new set of HR guys.
Both these groups have failed very badly. First get the antyecedents of the people checked. The present set up will not give any thing. If all Call Centre employees lead life which they are currently then the money they get are not often adequate. I know of Company in Kolkata who has been doing such work for last 15 - 20 years who employed women from middle class,who needed the job. They took the Company transport and go home after the shift. they were not conditioned to feel the necessity of going to a Pub or a Disco to "unwind" or "let their hair down". Those girls proabbaly would not know what these really mean.They do not have need for extra money and no compulsion to cheat. Nasscom instaed of seeing "foreign hands" should have investigated each of the crooks caught to know the profile of the persons. That would tell whom to recruit and whom should be fired. If they follow the same route there will be many more cases Exposures. I am sure there are many more which not been exposed.Please think .
( Posted: Friday , October 06, 2006 at 20:34 )
Dr Atreja
It is a matter of concern for every body to note that such a shameful incidents are occuring. When employees do just these things for earning a few bucks, they are trying to axe on their feet and their brethern, who are trying to find jobs. The BPOs in India are offering lucrative jobs to Indians. It is true that developed countries are also saving the cost on hiring man power. The financial security of the people regarding the credit card or operation of bank accouns is very important for the clients or individuals. once the security lapses are there. The people will lose faith and many people will face unemployment. God may give wisdom to managers and employees of such BPOs to look into the seriousness of the issues involved.
( Posted: Friday , October 06, 2006 at 18:56 )
ICS survey points out the realistic difficulties in reporting the frauds.Even i have faced this problem when i was witnessing a fraud. I was wondering whom should i report ? If i report it to my manager and if manager himslef is involved " Mai to gaya fir".NASSCOM or for that matter bodies like ICS should facilitate the whistleblowing (?) for whistleblowers.
( Posted by Sanjay Shah on )
Add Your Comment
Do not be rude to other users/authors or disrupt an ongoing conversation/debate. Do not use ethnic slurs, engage in personal insults or use objectionable language. Criticism, when constructive and non-disruptive is always welcome. Comments with links in them won't be published other than in cases of rare exceptions. Comments that include personal details such as postal addresses and telephone numbers will not be published. Keep the comments relevant to the topic as much as possible. Do not impersonate another reader or a public figure. Do try to use English to write your comments.
Please enable javascript in your browser to use this form.
Disclaimer
All the content posted under the 'Comments' category are made by the readers of CNN-IBN, unless specified otherwise. CNN-IBN is not responsible for the opinions of the readers and the content posted by the readers are not representative of the views and opinions of CNN-IBN.
Do not be rude to other users/authors or disrupt an ongoing conversation/debate.