Now get paid for flight delays

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New Delhi: Airline passengers in Delhi can now breathe easy and fly easy too. Delhi's consumer commission has come down heavily on airlines operating from the Capital. It is now mandatory for carriers to compensate passengers in case of flight delays due to the negligence of airlines.

In a landmark judgement, the Delhi state consumer commission has observed that flight delays due to technical snag or poor maintenance of the aircraft amount to deficiency in service.

However, the consumer commission says that delays due to bad weather, poor visibility and bursting of tyre would not amount to deficiency of service.

The commission has directed all domestic airlines operating from Delhi, to pay a compensation of Rs 10,000 to a consumer if the flight is delayed by two hours or more than the scheduled time.

The consumer court has clearly mentioned if an airline fails to comply with the order, it shall be liable to pay heavy damages to the passengers. The commission passed the general directive while hearing a petition of a consumer.

Supreme Court Advocate S K Sharma said, “They should rise up to the occasion and realise their duties and if they are negligent in service making the passenger wait unnecessarily, they have to give compensation at the advantage of the consumers.”

The commission in its order states that delays, cancellation of flights and off loading of consumers with confirmed tickets has become too frequent.