RBI demands a makeover for loan recovery agents

SOUND TRAINING: The method these recovery agents will use will not be brute force

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Mumbai: The days of muscle flexing recovery agents could be numbered.

The new and revised version of the ilk will come dressed in formals. They will appear to you, looking more like MBA students.

They take notes in power point presentations.

They were in the news last year for all the wrong reasons. Following reports of their alleged misbehaviour with loan defaulters, RBI has now made it mandatory for them to undergo a training.

At the end of it , they have to appear for a certification exam to be conducted by Indian Institute of Banking and Finance.

The training involves both domain knowledge and behavioural skills.

CEO, IIBF, R Bhaskaran said, "This is not training like criminal reforms. All recovery agents are not bad. He has a job to do. The training is in behavioural skills and imparts knowledge so that the recovery agent carries out this job in a feasible manner."

The course includes 100 hours of training, a certificate examination and further due diligence by the respective banks.

There are over 70 accredited training institutes around the country to offer this course and they feel the response to the training is gradually increasing.

"This is our second batch. We had 15 people in the first batch for our own consumption. The results have been good with 93 per cent plus pass results. This batch has about 25-30 people. The participants are happy. They themselves thought that there was a need for such a course," said spokesperson for ATI, Anup Mittal.

The industry experts also feel that the training can be extended to selling agents so they know how to sell the right product to the right people.